- Total $0.00
LIMITED TIME - 10% Off | FREE Shipping +$75 | NO COUPON NEEDED
If a Cutestpetsupplies.com product does not meet your expectations, return it for a refund of the product purchase price within 30 days of purchase. (Excludes Special orders or clearance items). Most products are delivered in 3-8 business days based on destination with Fed-ex and USPS delivery schedule.
Please note: Original shipping charges are NON-refundable. If we made a mistake of shipping the wrong product and/or if the item is defective. Please email us and we'll make things right. You have 30 days to return an item for a full refund of the product cost, minus shipping. Items must be unused and the product packaging must be in the original condition you received it in to warrant a refund.
Please note: If a customer orders the incorrect product (model, size, etc), there is a 20% re-stocking fee for the returned item to the warehouse and Shipping back costs would be responsible of buyer/customer.
You can expect a refund within 1 week of receiving your return. A refund confirmation email will be sent detailing your refund after your return has been processed by the returns department.
We do not offer store credit on returned items. A refund will be processed back to the original payment method at the time of purchase.
Please contact us immediately if you feel you have received a product that has a manufacturer defect or we made a mistake and sent you a different product than what you ordered (wrong item, size, model, etc). We will arrange for proper shipping or replacement.
*return guarantee excludes special order items, seasonal, holiday, measured to custom size products. 25% restocking applies on special orders/seasonal items.